Support

1. Contact

Email team@frapp.live for anything about the Signet mobile app or the web dashboard: sign-in trouble, a chapter that is not appearing, a billing question, or a bug. Include the email address on your Signet account and, for a bug, what you were doing when it happened and which device you were using.

We aim to respond within two business days. Chapter officers with an active subscription can also reach us from the dashboard's Billing page.

2. Signing in and joining a chapter

Members join a chapter through an invite link or code issued by a chapter officer. Invites expire 24 hours after they are created; if yours has expired or was already used, ask an officer for a new one.

If an invite says the chapter is not accepting new members, the chapter's subscription is inactive. Only a chapter officer can restore it; the same invite works again once they do.

3. Notifications

Push notifications are optional. Turn them on or off in the app's Notifications settings, or in the device's system settings for Signet. Quiet hours and notification categories live in the app. Mute an individual channel from the web dashboard.

4. Deleting your account

Signed-in members delete their Signet account themselves. On the web dashboard, open My Profile and choose Delete account. In the mobile app, open More, then Settings, then Delete account. Deletion is irreversible.

We remove your profile and personal information; records a chapter is required to keep for its own compliance obligations (for example dues ledgers and audit history) are retained in anonymized form, as described in the Privacy Policy.

If you cannot sign in, email team@frapp.live from the address on the account and we will complete the same deletion.

5. Reporting a security issue

If you believe you have found a security vulnerability, email team@frapp.live with the details rather than posting publicly. We will acknowledge the report and keep you informed as we investigate.